Privacy Policy

Thank you for ordering your wine through the Balthazar Barossa website. We need to remind you that you have to be over 18 to order and receive the wine when it arrives. When purchasing from Balthazar Barossa, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology that is regarded as the current industry standard. If you have any questions regarding the security of your details please email us.

 

Delivery
Balthazar Barossa only delivers within Australia, using either Fastway or Australia Post. Your order will be delivered within 3-7 working days. If we are unable to dispatch your order we will notify you within 2 business days to arrange an agreeable alternative item or full refund. If you do not receive your order within 7 working days, please contact us.

 

Privacy
Balthazar Barossa values your privacy. We will not pass on/sell or swap any of your personal details with anyone. Information collected is only used to identify and track your order and (if requested) added to our mailing list to keep you abreast of exclusive cellar door offers, upcoming promotions and any news from the estate via our Club B emails.

 

Refunds
Our products are lovingly crafted and packaged to meet your needs but in rare instances the wines may become damaged in transit. If this happens simply let us know within 7 days of receiving and we will arrange for the damaged goods to be returned and a prompt exchange at no additional cost to you. Unfortunately, no refunds or exchanges are offered where damage, loss or deterioration of the products is incurred after delivery.

 

It’s been a pleasure doing business with you. If you have any questions regarding our Privacy Policy or Terms & Conditions, please email us.